k1com Privacy Policy

1. Who We Are

This Privacy Policy is issued by k1com, the operator of the online gaming platform accessible at k1com.app and all associated subdomains and mobile interfaces (collectively, the "Platform"). k1com is an internationally licensed gaming operator, and this Policy applies to all personal data collected and processed in connection with the Platform's services, including cricket betting, live casino, slots, crash games, Pool Rummy, and all associated payment, promotional, and support services.

For the purposes of data protection law, k1com acts as the data controller in respect of personal data provided by players and visitors in connection with the Platform. Our designated data protection contact can be reached at [email protected] for all privacy-related enquiries.

2. Scope of This Policy

This Privacy Policy applies to:

• All registered players who hold a k1com Account;
• Visitors to the k1com Platform who have not yet registered but who browse the site;
• Individuals who contact k1com via live chat, email, or any other support channel;
• Individuals who participate in k1com promotional campaigns, surveys, or competitions.

This Policy does not apply to third-party websites or services that may be linked from the k1com Platform. k1com is not responsible for the privacy practices of any third-party sites, and we encourage you to review the privacy policies of any external services you access.

3. Data We Collect

k1com collects the following categories of personal data from players and platform visitors:

3.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth (for age verification — k1com enforces a strict 21+ minimum age);
• Pakistani mobile phone number (primary contact and OTP verification);
• Email address (where provided during registration or support interactions);
• City of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi).

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (CNIC, passport);
• Proof of address documentation where required;
• Selfie or liveness verification images submitted during the KYC process.

3.3 Financial & Transaction Data

• JazzCash and EasyPaisa mobile wallet identifiers;
• HBL, UBL, or Meezan Bank account details (where used for deposits or withdrawals);
• Cryptocurrency wallet addresses (where applicable);
• Full transaction history including deposit amounts, withdrawal requests, and wager records in PKR.

3.4 Gameplay & Behavioural Data

• Betting history, game participation records, and session durations;
• Bonus and promotion usage records;
• Responsible gaming tool settings (deposit limits, self-exclusion status);
• Customer support interaction transcripts and complaint records.

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session timestamps, page visit logs, and click-stream data;
• Cookie identifiers and similar tracking technologies (see Section 10).

Data Category	Examples	Collected At
Identity & Contact	Name, DOB, phone number	Registration
KYC / Verification	CNIC copy, selfie	KYC verification
Financial	JazzCash ID, bank details, PKR amounts	Deposit / Withdrawal
Gameplay	Bet history, session logs	Ongoing platform use
Technical	IP address, device type, cookies	All site visits

4. How We Collect Your Data

k1com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, initiating deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and behavioural data collected automatically when you access and interact with the Platform, including through cookies, server logs, and session tracking systems;
• Third-party sources: Identity verification data from KYC service providers; fraud and AML (anti-money laundering) screening data from compliance partners; payment confirmation data from JazzCash, EasyPaisa, and banking partners.

5. Why We Use Your Data

k1com uses the personal data we collect for the following purposes:

• Account creation and management: To register your k1com account, maintain your player profile, and provide access to Platform services;
• Identity and age verification: To confirm that you are 21 years of age or older and that your identity matches the payment methods associated with your account;
• Payment processing: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency channels, and to process withdrawal requests to your verified accounts;
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) laws, counter-terrorism financing (CTF) regulations, and our international gaming licence requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, bonus abuse, and money laundering on the Platform;
• Responsible gaming: To monitor gameplay patterns and identify players who may be exhibiting signs of problem gambling, and to apply responsible gaming tools where requested or required;
• Customer support: To respond to your enquiries, complaints, and support requests in English and Urdu;
• Platform improvement: To analyse aggregated, anonymised usage data to improve the k1com gaming experience, fix technical issues, and develop new features;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — where you have provided consent to receive such communications. You may withdraw this consent at any time.

6. Lawful Basis for Processing

Every data processing activity at k1com is grounded in a specific lawful basis. The primary bases applicable to k1com's processing activities are as follows:

• Contractual necessity: Processing required to deliver the services you have signed up for, including account management, payment processing, and game access;
• Legal obligation: Processing required to comply with AML/CTF regulations, gaming licence conditions, tax reporting obligations, and lawful requests from regulatory or law enforcement bodies;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where k1com's legitimate interests do not override your fundamental privacy rights;
• Consent: Processing for direct marketing communications and the use of non-essential cookies — in both cases, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

k1com does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances and only to the extent strictly necessary:

7.1 Service Providers

k1com engages trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include KYC identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), cloud infrastructure providers, fraud detection services, and customer support platform providers. All such providers are contractually prohibited from using your data for their own independent purposes.

7.2 Regulatory & Legal Disclosure

k1com may disclose personal data to regulatory authorities, gaming licence supervisory bodies, financial intelligence units, or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to prevent financial crime, protect player safety, or comply with a valid legal process.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of k1com's assets, player data may be transferred to the acquiring entity. In such circumstances, k1com will provide advance notice and ensure the acquiring entity is bound by data protection obligations no less protective than those set out in this Policy.

8. International Data Transfers

As an internationally licensed gaming operator, k1com may store and process personal data on servers located outside Pakistan. Where personal data is transferred to countries that do not have laws equivalent to Pakistani data protection standards, k1com ensures that appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Binding corporate rules applicable across k1com's group entities;
• Transfers to jurisdictions that have received adequacy decisions from applicable regulatory bodies.

By using the k1com Platform, you acknowledge and consent to the transfer of your personal data to k1com's processing infrastructure, which may be located in jurisdictions outside Pakistan, subject to the safeguards described above.

9. Data Retention

k1com retains personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy and to comply with applicable legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in line with AML record-keeping requirements;
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, as required by financial crime compliance obligations;
• KYC documents: Retained for 5 years following the completion of KYC verification or account closure, whichever is later;
• Customer support records: Retained for 3 years from the date of last interaction;
• Technical and session data: Typically retained for 13 months in identifiable form, after which it is aggregated and anonymised for analytics purposes;
• Marketing consent records: Retained until you withdraw consent plus 1 year, to evidence the validity of prior communications.

Where data is no longer required for any lawful purpose, k1com will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

10. Cookies & Tracking Technologies

The k1com Platform uses cookies and similar tracking technologies to operate effectively and improve the player experience. Cookies are small text files stored on your device when you visit the Platform.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function — including session authentication, login state, and security tokens. These cannot be disabled without breaking core Platform functionality;
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations;
• Analytics cookies: Collect anonymised data about how players use the Platform to help us improve navigation, game loading times, and overall user experience;
• Marketing cookies: Used to deliver relevant k1com promotional content across the Platform — only deployed with your prior consent.

10.2 Managing Your Cookie Preferences

You may adjust your cookie preferences at any time through your browser's settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Withdrawing consent for analytics or marketing cookies will not affect your ability to play or access your account.

11. Your Data Rights

Under applicable data protection law, k1com players hold the following rights in respect of their personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". k1com will respond within 30 days of receiving a valid request.